Find, filter and search your WhatsApp chatsFind the right WhatsApp chat fast in the chat lobby: read the red, yellow and green dots, filter by agent, status and label, and search every message.Reply to WhatsApp customers from a chatReply to WhatsApp customers in HeyBirdy: quote and react, send files, insert Quick Responses, rewrite with Smart Compose and send a template after 24 hours.Assign, close and archive WhatsApp chatsAssign a WhatsApp chat to an agent, turn the AI assistant off for one customer, and close, archive or label chats one at a time or in bulk.Chat AlertsWhen a question falls outside what your AI assistant knows, it passes the customer to your team. Here is how to pick up a chat alert and close it.